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ACCOUNT QUESTIONS
I'm having trouble signing in. Can you guys help me out?
- We sure can. Please send an email to CONTACT@WHITETAILHEADQUARTERS.COM and we'll get you sorted.
How can I delete my account?
- You can delete your account by clicking the Delete Account link on your profile page. If you're having trouble with this process, please send an email to contact@whitetailheadquarters.com from the email address on your account and we'll take care of it.
SHOPPING QUESTIONS
Do you offer a military discount in your store?
- Yes! We offer a 5% discount for Military and First Responders through GOVX at checkout.
Do you offer International Shipping?
- At the moment, we ship only to the United States.
NEED MORE HELP?
Ongoing Promotions
Yes, we frequently run promotions and offer discounts throughout the year. Keep an eye on our website or subscribe to our newsletter to stay updated on exclusive deals and offers.
We currently offer a 5% discount through our partner GovX for Military, first responders & police. Learn more.
How long will it take to get my order?
The processing of orders typically occurs within an average of 2-4 days. Shipments are usually sent via regular ground shipping unless specified otherwise.
The delivery time frame varies based on location. Orders processed locally generally arrive within 5-7 business days.
Specific delivery information will be included in your confirmation email.
How can I track my order from Whitetail Headquarters?
Once your order is processed and shipped, you'll receive a tracking number via email. You can use this tracking information to monitor the status and location of your package.
30 Day Return Policy
START A RETURN or for more information view our Return Policy.
We offer a 30-day return policy for our products. To qualify for a return, the items must be in their original packaging and condition.
Customers are required to initiate the return process by either emailing us directly or by initiating the return through their account.
Customer Service Hours
Monday-Saturday:
Email or Phone
7:00 a.m. - 4:00 p.m. PST
Sunday:
Closed
Holidays Closed:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
Starting A Return
To start a return, you can use our automated return portal.
or
Log into your account, find the purchase history and initiate a return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.